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Policies

Appointment Policy

Arriving late will deprive you of valuable treatment time.  We will make every effort to perform your entire treatment in the Policies of Appointment for remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation Policies of Appointment for details).

 

Cancellation / No Show Policy

At RUMA we have a 48 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 48 hours will have the following fee automatically charged to the credit card on file:

Cancellation / No Show Policy

At RUMA we have a 48 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 48 hours will have the following fee automatically charged to the credit card on file:

All Injection/Medical Appointments:
15 minutes – $50
30-59 minutes – $100
60+ minutes – $150

All Skin Health Appointments:
Skin Consultations – $30
Any Skin Health Service – $50

We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps.  We appreciate your understanding of our cancellation policy. This will allow the RUMA team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

Refund Policy

We do not offer refunds on services rendered.
Retail: We do not offer refunds on products purchased.  Defective products may be exchanged within 14 days for the same product only.

No refund on Gift Certificates purchases.

Children Policy

Here at RUMA, we love babies and children, however, we ask that you please make child care arrangements prior to your appointment.  This ensures the safety of your children as well as a relaxing environment for all clients.

Pet Policy

Although we love animals, we ask that you please leave your pet at home during your visit to RUMA.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Thank you for your cooperation and consideration of all our patients.

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